Isupport Does Not Honor Client Timezone When Displaying Times In User Interface (Doc ID 2891193.1)

Last updated on SEPTEMBER 26, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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In isupport, all the times are shown as per user preferences (Client Timezone). However, when user tries to view the notes, it shows time in Server Timezone.

EXPECTED BEHAVIOR
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Expect the Isupport notes View page honors user preferences (Client Timezone)

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Isupport responsibility
3. Open Service Request
4.Open View Action Notes:
Time is shown as per Server timezone . It doesn’t honor preferences.

Changes

Cause

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