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Isupport Does Not Honor Client Timezone When Displaying Times In User Interface (Doc ID 2891193.1)

Last updated on AUGUST 22, 2022

Applies to:

Oracle iSupport - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
In isupport, all the times are shown as per user preferences (Client Timezone). However, when user tries to view the notes, it shows time in Server Timezone.

EXPECTED BEHAVIOR
-----------------------
Expect the Isupport notes View page honors user preferences (Client Timezone)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Isupport responsibility
3. Open Service Request
4.Open View Action Notes:
Time is shown as per Server timezone . It doesn’t honor preferences.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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