In iSupplier Portal and Supplier Management, Internal Users Cannot See Attachments Added By the Prospective Supplier During Registration (Doc ID 2891369.1)

Last updated on NOVEMBER 08, 2023

Applies to:

Symptoms

In Oracle iSupplier Portal / Supplier Management, Release 12.2.5 and later, the internal supplier administrators/buyers/approvers are unable to see the attachment documents that are created by the prospective suppliers during the prospective supplier registration process

It is expected that the supplier administrators are able to view the attachments added to the prospective supplier's registration.


Steps To Reproduce

The issue can be reproduced at will with the following steps:

1. The prospective supplier connects to the Prospective Supplier Registration.
a. Connect to the URL as per <Note:470402.1> - How To Register A Prospective Supplier From An External URL
b. Enter company name details.
c. Create an address and add any other required fields.
d. Add an Attachment document of Type "Miscelleneous"
See the confirmation message:
Confirmation
Attachment [attachment file name] has been added successfully but not committed; it would be committed when you commit the rest of the current transaction.
e. Submit the registration.  The confirmation message is displayed.
Confirmation
Thank you for registering your company. Your registration has been submitted for approval and you will be notified of your registration status via email in due course.

2. The internal supplier administrators/buyers check the registration to see if the attachment is there.
a. Log in to Oracle Applications.
b. Navigate to Supplier Management Administrator responsibility > Supplier Home.
c. On the Suppliers home page, in the New Supplier Requests region, click the Prospective Supplier Registrations link.
d. On the Prospective Supplier Registrations page, click the Review icon for the prospective supplier created above, with Status = Pending Approval.
e. On the New Supplier Request page, the Attachments region is not displayed anywhere on the page and the attachment files cannot be viewed.

Changes

Cause

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