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API Cs_Charge_Details_Pub.Create_Charge_Detail Does Not Execute For Serialized Item Line Creation (Doc ID 2892563.1)

Last updated on AUGUST 27, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
-----------------------------
The API CS_Charge_Details_PUB.Create_Charge_Details is not executing for the serialized item line creation.
For serialized item, the standard view(oks_ent_line_details_v) is not executing to completion. The query to fetch contract
details from oks_ent_line_details_v encounters performance issue and execution does not complete and charge lines are not created for serialized items

EXPECTED BEHAVIOR
-----------------------
Expect the API CS_Charge_Details_PUB.Create_Charge_Details to create the charge lines successfully for serialized items 


The issue can be reproduced at will with the following steps:
1. Execute the API CS_Charge_Details_PUB.Create_Charge_Details
2. The query to pull data from oks_ent_line_details_v encounters performance issue and execution does not complete and charge lines are not created for serialized items



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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