Unexpected Adjustment on Taxes Detected on: Transactions Form and U.S. Sales Tax Report (Doc ID 2893401.1)

Last updated on SEPTEMBER 21, 2022

Applies to:

Symptoms

When an adjustment is created, the amount is split unexpectedly into tax and other amounts as reflected in the invoice.

Examples of this are shown below:
 

SCENARIO 1 -> When consulting U.S. Sales Tax Report

   Responsibility:   Tax Managers
   Navigation:       Go to View -> Requests

1. Click on Submit New Request -> U.S. Sales Tax Report
2. In the section where invoices are listed, there is a line
   where Adjustment Number has value, and part of the adjustment
   affects the "Invoice Line" column, and another part the
   "Tax" column.

SCENARIO 2 -> When consulting Invoice Details

   Responsibility:   Receivables Manager
   Navigation:       Transactions -> Transactions

1. Any invoice is queried,
2. Click in details,
3. In the Adjustment line, the adjustment amount is divided into
   smaller amounts shown in different columns.

Changes

Cause

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