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G-Invoicing: Submitted a Delivery Performance in an Open Oracle Period, But A Closed G-INV Period (Doc ID 2894147.1)

Last updated on SEPTEMBER 13, 2022

Applies to:

Oracle Project Billing - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

G-Invoicing

User enters an event against the project/task and agreement. The event had a bill amount of $15 and a revenue amount of $15. The user ran the event through the revenue cycle and invoice cycle without any issues.

The user then went to the performance obligation and submitted a delivery performance for the $15. When this was done, the user mistakenly submitted the delivery performance for the 2022-07 period and not the 2022-08 period.

Both periods were open in the Oracle instance, but not G-Invoicing.   Now, the delivery performance is stuck in a Draft status with no failure reason given and it also created a Deferred Performance line for $0. The Deferred Performance line is in a status of Failed with a reason of "Accounting period must open."

Navigation:

1. Project Super User > ECC > Find the Order and then select the Performance Obligations chain link > View Performance history for the order. This will show where the two delivery performances are stuck in a draft status and where the Deferred Performance is in a failed status.

2. To recreate this issue, you would have to enter and event with the same bill and revenue amount.

3. Run the revenue and invoice cycle for each.

4. The submit a delivery performance for the i.e. 2022-07 period instead of the i.e. 2022-08.

Cause

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In this Document
Symptoms
Cause
Solution
References


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