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Cancelled Sales Order with Stuck Header Workflow in Error (Doc ID 2894588.1)

Last updated on AUGUST 28, 2024

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Transaction Control

ACTUAL BEHAVIOR
---------------
Sales Order Cancelled but Header Workflow Stuck in Error

EXPECTED BEHAVIOR
-----------------------
Expect the Order Cancelled and Workflows Cleared.

STEPS
-----------------------
The issue cannot be reproduced at will but below are steps :
1. Login to Oracle Applications
2. Go to Order Management Super User Responsibility
3. Navigate to MENUPATH > Orders, Returns
4. Open the Sales Order Form.
5. Query the Order Reported
6. Order Shows as Cancelled but the Workflow is stuck


Cause

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In this Document
Symptoms
Cause
Solution
References


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