Return Order Line (RMA Line) Is Stuck In Status "Fulfilled" For Which Credit Memo Is Already Generated
(Doc ID 2895372.1)
Last updated on DECEMBER 10, 2024
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Control
ACTUAL BEHAVIOR
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A Return Order Line is stuck at Fulfilled Status for which Receiving is not done as Receiving is not eligible. For this Line, Credit Memo is generated.
EXPECTED BEHAVIOR
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Expect the Line to be progressed to Closed status.
STEPS
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The issue cannot be reproduced at will. But, can be seen with the following steps:
1. Login to Oracle Applications
2. Go to Order Management Super User Responsibility
3. Navigate to MENUPATH > Orders, Returns
4. Open the Sales Order form
5. Navigate to Line Items tab and Find that reported Line is in Fulfilled status and when checking the Credit Memo via Actions Button > Additional Line Information (Invoice/Credit Memo Tab), Credit Memo is also generated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |