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Crediting An Invoice Shows Tax Amount But Changes To Zero When Saved (Doc ID 2895378.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to Credit an Invoice from Actions/Credit Form, Tax amounts gets populated in the Tax field but once the changes are saved, the Tax amount updates to display as Zero and the Invoice balance due becomes equal to the Tax amount.


Steps To Reproduce:
-----------------------
Nav:
Responsibility: Receivables Manager
1. Query an Invoice.
2. From the Menu on the top, click Actions/Credit.
3. Enter the fields required to create a Credit Memo and Click on Credit Balance.
4. The Tax amount credited should show the actual tax remaining but it shows as 0 once it is saved.


Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
References


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