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APP-JTF-210604 Error While Searching With Customer Contact Details In Find Service Request Form (Doc ID 2896331.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.


On : 12.2.9 version, Service Request Form

When attempting to search for service requests using customer contact details criteria, the following error occurs:

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

  datasource: <CS_SR_FIND_SR_NUM_NO_CONT>

The following information is available:

 < null >

The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.

The issue can be reproduced at will with the following steps:
1. Log in with Customer Support responsibility and open Find Service Requests form.
2. Enter contact information.
3. Click Find.




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