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APP-JTF-210604 Error While Searching With Customer Contact Details In Find Service Request Form (Doc ID 2896331.1)

Last updated on SEPTEMBER 15, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Service Request Form

When attempting to search for service requests using customer contact details criteria, the following error occurs:

ERROR
-----------------------
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

  grid: <CS_FIND_GRID.ITEM_GRID>
  datasource: <CS_SR_FIND_SR_NUM_NO_CONT>


The following information is available:

 < null >

The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with Customer Support responsibility and open Find Service Requests form.
2. Enter contact information.
3. Click Find.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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