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One-time Address Information Is Removed From The Service Request Header (Doc ID 2896668.1)

Last updated on SEPTEMBER 19, 2022

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When creating a new service request with a one-time address, find that the address information is removed from the service request header.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with a Service responsibility.
2. Open Create Service Request form and create a new service request with one-time address.
3. Save the service request.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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