Blanket Releases Are Going to Pre-approved status With Error - "PO.PLSQL.PO_DOCUMENT_ACTION_AUTH.APPROVE:25:UPD_PO_QTY_AMT_HDR NOT SUCCESSFUL" (Doc ID 2901446.1)

Last updated on NOVEMBER 15, 2022

Applies to:

Symptoms

 

When a Blanket release is created and approved and after approval, User notice that they received an email with the error as below:

ERROR
The Document Manager failed with error number 3.
Error Number 3 = Unknown Error.
Contact your system administrator.

Error Messages:
po.plsql.PO_DOCUMENT_ACTION_AUTH.approve:25:upd_po_qty_amt_hdr not successful - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call


STEPS TO REPLICATE

The issue can be reproduced at will with the following steps:
1. Navigate to Purchasing Responsibility
2. Create and submit a Blanket Release for approval
3. Buyer will receive notification with error above

Changes

Cause

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