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11i: Problem With Creating A Custom Dunning Letter: Invoices Are Not Printed At All (Doc ID 290150.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 11.5.7 to 11.5.10.3 [Release 11.5.7 to 11.5.10]
Information in this document applies to any platform.
ARDLP.rdf - Dunning Letter Print


Symptoms

You followed the steps outlined in the online help or user guide to create your custom dunning letter:

1. Navigate to the Dunning Letters window.
2. Enter a Name for this letter.
3. Enter a Description of this dunning letter (optional).
4. Place your cursor in the first row, then enter the header text for this letter (optional).
Note: Rows that you leave blank in the Dunning Letters window appear as blank
spaces when you print your dunning letters.
5. Place your cursor in another row, then enter the body text for this letter.
You can enter up to 4000 characters. You do not have to enter hard returns;
Receivables automatically wraps the text of your letter to the next line when
you print your letter.
Attention: You can use either regular text or substitution variables when
entering customer or collector information. However, if you use substitution
variables, be sure that you enter them using all uppercase characters. See:
Dunning Letters Format Files.
6. To include your customer's invoice information in your letter, place your
cursor in a blank row, then enter '&invoice'.
7. Enter any footer text as required (optional).
8. When you are satisfied with the text of this letter, save your work.


When you run the dunning program or the sample dunning letter print, everything looks fine, but
the complete invoice block is missing where the overdue transactions should be printed.

Cause

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