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Dispatch Center: Task Tooltip Is Displaying Wrong Departure Time (Doc ID 2902009.1)

Last updated on OCTOBER 14, 2022

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Goal

 In Dispatch Center, when hoovering the mouse over a task, the Task Tooltip is displayed. The Task Tooltip contains different information about the task, such as the scheduled dates, actual dates and departure time.

In some particular cases it has been observed that the Departure Time displayed here is after the scheduled start date:

e.g.

Departure Time= 01-JUL-2022 09:00

Scheduled Start Date: 01-JUL-2022 08:00

Actual Start: null

Solution

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In this Document
Goal
Solution


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