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Tax Is Not Calculating When Booking An Order, However Calculates On Action Menu (Doc ID 2902083.1)

Last updated on JANUARY 30, 2023

Applies to:

Oracle Order Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Tax is not calculating when booking an order, however calculated on the Action Menu.

EXPECTED BEHAVIOR
Expect the tax to be calculated when booking an order.

ACTUAL BEHAVIOR
Tax is not being calculated when booking an order.

The issue can be reproduced at will with the following steps:

1. Navigate: Orders, Returns > Sales Orders
2. Query an existing Sales Order select Book Order, the tax is not calculated.
3. However, if select ACTIONS > Calculate Tax, Tax is calculated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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