R12: AP: Payables Payment Request Created From Refund Does Not Populate Service Level Code in IBY_EXTERNAL_PAYEES_ALL Table (Doc ID 2906137.1)

Last updated on SEPTEMBER 13, 2024

Applies to:

Symptoms

Payment process request for refunds is failing and , with following error. Even though the Service Level code is available in AR Customer site level the Service level is not being transferred to AP.

Payment Service Level Code is required.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Refund for AR Receipt ( Receivables Manager --> Receipt --> Create Receipt)
2. AP invoice is created and validated
3. Run Accounting for AP invoice
4. Submit a payment process request and wait for it to complete

Cause

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