R12: AP: Payables Payment Request Created From Refund Does Not Populate Service Level Code in IBY_EXTERNAL_PAYEES_ALL Table
(Doc ID 2906137.1)
Last updated on SEPTEMBER 13, 2024
Applies to:
Oracle Payables - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
Payment process request for refunds is failing and , with following error. Even though the Service Level code is available in AR Customer site level the Service level is not being transferred to AP.
Payment Service Level Code is required.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a Refund for AR Receipt ( Receivables Manager --> Receipt --> Create Receipt)
2. AP invoice is created and validated
3. Run Accounting for AP invoice
4. Submit a payment process request and wait for it to complete
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |