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Renewed Usage Lines Now Use the Final Counter Reading From the Previous Contract (Doc ID 2909650.1)

Last updated on DECEMBER 28, 2022

Applies to:

Oracle Service Contracts - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

When renewing Service Contracts with Usage Lines, the final reading from the original contract is not being carried forward to the renewal. The final counter reading of the original contract should be used to determine the amount to be billed for the first period of the new contract.

Steps
1. Using a Service Contracts Manager responsibility.
2. Open the Contracts Search form.
3. Query a Service Contract that has at least one Usage line.
4. Do a right mouse click on the desired Contract version and choose 'Renew' from the pop-up menu.
5. Populate the renewal fields and renew the contract.
6. Run the Service Contracts Main Billing program on the contract.
7. Find that the Usage line was billed for an unexpected amount.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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