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QA Hold Service Contracts Available For Coverage In Service Request Form.Lines And Sublines Still Show Active (Doc ID 2909676.1)

Last updated on DECEMBER 20, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Goal

Contract is seen available for coverage on a Service Request if it is on QA Hold status.
For the case when contract header is on QA hold, but the lines and sublines still show active,is this intended?
 

Solution

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In this Document
Goal
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