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Field Service Technician's Portal Error: "You have encountered an unexpected error" When Using A Saved Search As Default Task View (Doc ID 2910664.1)

Last updated on MARCH 25, 2024

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to use a saved search as default for tasks in Field Service Technician's Portal, the following error occurs:

You have encountered an unexpected error. Please contact your System Administrator for assistance.

Error details:

oracle.apps.fnd.framework.OAException: java.lang.ClassCastException: oracle.jbo.domain.Date cannot be cast to java.lang.String
at oracle.apps.csf.portal.dashboard.webui.Util.handleCriteria(Util.java:415)
at oracle.apps.csf.portal.dashboard.webui.CsfPoTasksPersonalizeCO.processRequest(CsfPoTasksPersonalizeCO.java:74)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:658)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAQueryHelper.processRequest(OAQueryHelper.java:953)


The issue can be reproduced at will with the following steps:
1. Log in with Field Service Technician's Portal responsibility.
2. Define a saved search with following criteria: Scheduled Start Date after 1-Sep-2022 and mark it as default.
3. Click Apply and View Results.
The error is displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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