Error Occurred in Syncing Servicing Agency Changes, Reserving and Approving Order (Doc ID 2912510.1)

Last updated on DECEMBER 02, 2022

Applies to:

Symptoms

On : 12.2.9 version, G-Invoicing

G-Invoice Workflow issue when syncing the servicing agency changes of IGT Order on Buyer side
Insufficient Fund Error was encountered by Approval Workflow when syncing the servicing agency changes of IGT Order on Buyer side.
 
ERROR
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Line #x Shipment #x Distribution #x Budgetary control fails due to related accounting lines failures, please review all related accounting lines for this line to ensure there are sufficient fund


STEPS
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The issue can be reproduced at will with the following steps:

1. Create and approve GT&C in G-Invoicing and pull the GT&C into Oracle CLM or Purchasing.
2. Create an IGT order with two shcedule or 2 lines using the GT&C and submit for approval.
3. When servicing agency approves the order, pull the order into requesting agency to synchronize servicin agency information.
4. Create modification by selecting the second schedule as cancelled and send it to servicing agnecy for approval.
5. Log in as servicing agency and clear the TAS information for the second schedule and approve the modification (ensure the order in G-Invoicing doesn't have the servicing TAS for cancelled schedule). The order should be in an open status in G-Invoicing.
6. Pull the order to synchronize the servicing agency changes for the modification.
7. Review the order with latest changes -- the second schedule is marked as cancelled. (The synchronization process may not validate for active servicing agency TAS for cancelled line or schedule during the synchronization process).

Cause

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