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Sales Order Line Closed, But Record Not Available In RA_INTERFACE_LINES_ALL Table (Doc ID 2913445.1)

Last updated on DECEMBER 13, 2022

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
Sales Order Lines are Closed, But same lines not exists in RA_INTERFACE_LINES_ALL table and AR also.

Item properties show that the item is marked as Invoiceable and Invoice Enabled.

EXPECTED BEHAVIOR
-----------------------
Sales order lines to be Invoiced

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query sales order with Problem
2. Check for the Invoice Information on the order line
3. Invoice Interface Status Code is seen as 'Not Eligible'

 

Cause

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In this Document
Symptoms
Cause
Solution


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