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Material Reservations are Not Released when Debrief is Closed (Doc ID 2913716.1)

Last updated on DECEMBER 05, 2022

Applies to:

Oracle Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Reservations of items are not getting released even though the material gets debriefed.
This causes incorrect quantities in Trunk Stock management as the inventory does not decrease.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a parts reservation for a service request.
2. Create a material debrief line
3. Complete the debrief
4. The reservation is not released but there is no error message.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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