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More Button Is Greyed Out When Changing Scheduled Dates In Service Request Form (Doc ID 2914627.1)

Last updated on DECEMBER 09, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Service Request Form

ACTUAL BEHAVIOR
---------------
 'More' button is greyed out when changing Scheduled Dates in Service Request form.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in with a Service responsibility.
2. Open Service Request form.
3. Go to Tasks tab and select a task.
4. Change the Scheduled Dates on the task.
More button is greyed out.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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