During Requisition Approval, the Requisition Is Returned To Incomplete Status With Error Notification That Shows ORA-20001: APP-FND-00588 "Program error: An error has occurred while looking up a flexfield segment combination" (Doc ID 2914791.1)

Last updated on DECEMBER 11, 2022

Applies to:

Symptoms

When attempting to approve Requisitions, if the Approver clicked on the Edit Requisition link in the approval notification before clicking approve a workflow error is generated and the Requisition is returned to Incomplete status with an error notification sent

STEPS
The issue can be reproduced at will with the following steps:
1. Using iProcurement responsibility (Navigation: iProcurement Home Page > Shop) or using Oracle Purchasing responsibility (Navigation: Requisitions > Requisitions)
2. Create Requisition and submit for approval
3. Approver receives approval notification and opens the notification
4. Approver clicks on the Edit Requisition link to open the Requisition Details
5. The approver can view requisition details or make changes and saves, either option will cause the issue and clicks option to return to the notification
6. Once returned to the notification the approver clicks the Approve button
7. The issue occurs above where the Requisition is returned to Incomplete with above notification and error in the subject of that error notification

Changes

 The problem started after profile option "PO:Validate GL Period" was incorrectly set from No to Redefault

Cause

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