My Oracle Support Banner

Unable To Create Contacts From the Advanced Collections Header (Doc ID 2915623.1)

Last updated on DECEMBER 15, 2022

Applies to:

Oracle Advanced Collections - Version 12.2.9 to 12.2.12 [Release 12.2]
Information in this document applies to any platform.

Symptoms

Users are unable to create contacts when navigating to the customer form from the Collections Agent header (Last Name field '...').  This functionality worked prior to upgrading to 12.2.9.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. After querying a customer, click on the on the '...' next to the 'Last' (Name) field, to open the Communication tab in the AR Customer form.
  2. In that form, there is no option to create a new contact.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.