Concurrent Program 'Perform Claim Actions' Will Allow User To Associate Offer To Open Claim (Doc ID 2915666.1)

Last updated on AUGUST 16, 2024

Applies to:

Symptoms

Actual Behavior
Users are unable to create certain Customer related claims with offer codes due to large number of offer records in the OZF_FUNDS_UTILIZED_ALL_B table.  Looking for another option to create these claims with offer codes to get around the timeout error caused by performance of the claim creation process.   

Is there another option to create claim and automatically associate offer where offer has very large number of lines in table OZF_FUNDS_UTILIZED_ALL_B?


Steps
The issue can be reproduced at will with the following steps:
1. Trade Management > Claims
2. Click on Create button, populate
3. Click create and Claim UI spins and claim is not created and error occurs.

Changes

Cause

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