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Order Line Stuck In Shipped Status Yet All Related Shipping Activities are Completed and Order was Invoiced (Doc ID 2915716.1)

Last updated on DECEMBER 16, 2022

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Find that on a sales order that line 2.1 is stuck in shipped status.
In Shipping Transactions forms, it shows that the line was interfaced.
Also the invoice was generated.

EXPECTED BEHAVIOR
Expect that Shipped order lines will progress to Closed status

STEPS
The issue can sometimes be seen with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query the order and navigate to the problem order lines. See issue.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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