Unable to Successfully Cancel Sales Order Lines in the Sales Order Form - Error: You Are Not Allowed to Cancel Order Line Because: Line Closed
(Doc ID 2916799.1)
Last updated on JANUARY 13, 2023
Applies to:
Oracle Order Management - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
When attempting to cancel sales order line(s) the following error occurs.
ERROR
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"You are not allowed to cancel Order Line because: Line Closed"
STEPS
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1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order: nnnn3576
3. Header: Booked
4. Line > 1.1 > Actions > Cancel > Cancel Reason
5. Unable to cancel order due to the above error.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |