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Unable to Successfully Cancel Sales Order Lines in the Sales Order Form - Error: You Are Not Allowed to Cancel Order Line Because: Line Closed (Doc ID 2916799.1)

Last updated on JANUARY 13, 2023

Applies to:

Oracle Order Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to cancel sales order line(s) the following error occurs.

ERROR
-----------------------
"You are not allowed to cancel Order Line because: Line Closed"


STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order: nnnn3576
3. Header: Booked
4. Line > 1.1 > Actions > Cancel > Cancel Reason
5. Unable to cancel order due to the above error.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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