Contact Not Defaulting At Time Of Create Order In HTML Contact Center Screen (Doc ID 2917548.1)

Last updated on DECEMBER 23, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR  
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Customer Contact is not defaulting on the order header at the time of create order scenario in the HTML Contact center screen  

EXPECTED BEHAVIOR
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Customer Contact should default on the order header at the time of create order scenario in the HTML Contact center screen  

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to responsibility HTML Contact Center
2. Search with service number
3. Customer details with contact appears
4.  Create an Order and on the order header - Contact field is not populated.


 

Changes

Cause

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