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Service Requst Numbers and Links are Missing in the Service Request Confirmation Page (Doc ID 2918681.1)

Last updated on JANUARY 03, 2023

Applies to:

Oracle iSupport - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

The Service Request numbers and links are missing on the iSupport confirmation page after creating the SR.

The issue only happens when the Service Request Template only has two pages for the SR creation which uses the confirmation page ibuSRProblemDetails.jsp.

The issue does not happen on the other iSupport confirmation pages ibuSRReview.jsp and ibuSRIdentifyProblem.jsp.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) iSupport Primary User (N) Dashboard > Create Service Request > Select 2 Page Template
2. Populate Mandatory Fields and Submit
3. The service request confirmation page is displayed but the SR number and SR Description are missing from the SR Details.

Cause

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In this Document
Symptoms
Cause
Solution
References


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