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The iReceivabes Account Contact Section is not Visible for External Users (Doc ID 2919301.1)

Last updated on JANUARY 09, 2023

Applies to:

Oracle iReceivables - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

When logging into iReceivables as an external user, the 'Account Contacts' section is not visible to the user.  The same section is available when logging into the internal responsibility.


Steps to Reproduce:

Responsibility: iReceivables Account Management
Navigation: Customer Search

  1. Open the Dashboard tab and notice the 'Account Contacts' section is missing.
  2. Change the responsibility to 'iReceivables 2.0 Internal', and the same section shows.

Cause

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In this Document
Symptoms
Cause
Solution


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