Dunning Letter Set Field is Mandatory When Defining a Profile Class
(Doc ID 2919483.1)
Last updated on JANUARY 12, 2023
Applies to:
Oracle Receivables - Version 12.1 to 12.2 [Release 12.1 to 12.2]Oracle Advanced Collections - Version 12.1 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.
Symptoms
When creating a new profile class definition, the 'Letter Set' field is mandatory if the 'Send Dunning Letters' flag is checked.
This field was mandatory in 11.5.10 and earlier, but should not be mandatory in R12 (12.1 and 12.2) as dunning letter sets are optional in those versions. If the dunning flag is set in the Customer form for a specific customer, the letter set field is correctly not required. The issue only occurs when creating a profile class definition.
Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Profile Classes
- Define a new profile class, and check the 'Send Dunning Letters' box.
- The 'Letter Set' field now becomes mandatory.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
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| References |