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MFS Multiplatform: Default Return Organization and Subinventory Are Not Populating Correctly (Doc ID 2919979.1)

Last updated on JANUARY 09, 2023

Applies to:

Oracle Mobile Field Service - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

When creating a Material Return transaction in Mobile Field Service (MFS), the default return Organization and Subinventoy for the technician's subinventory is not being selected. Instead, it shows the technicians defective subinventory.


EXPECTED BEHAVIOR
-----------------------
Expected behavior is to have the default return routing Organization and Subinventory populated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to MFS Multiplatform application.
2. Select a task from the list.
3. Add a material return debrief line.
4. Check the values for destination organization / subinventory.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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