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Locations/Ship To/Bill To From Other Operating Unit Cannot Be Used In Sales Order Even If Customer Relationships Was Defined For The Customer (Doc ID 2920078.1)

Last updated on JANUARY 12, 2023

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


One has linked(in the relationship tab from Standard Customer page) two account numbers belonging to same Party - For example:
Customer Account# 1 in Qatar OU(Operating Unit)
Customer Account# 2 in Singapore  OU(Operating Unit)

One had setup same site(Ship To Location/Bill To Location in Sales order form) for both customer accounts.

One made the setup in Customer page (using relationship tab, one added account customer number to the other one, checked the bill to and ship and set reciprocal flag)
so that one can order  from Qatar OU(Operating Unit) using customer account number from Singapore - that part is working.

The issue is that in the Ship to Location field of the order, one cannot choose the site defined for the customer in Singapore (In LOV , it appears only the site from Qatar)


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