'Duplicate Serial Number Is Not Allowed' Error When Receiving A Part Through Inbound Orders and Reservations Page (Doc ID 2920266.1)

Last updated on AUGUST 14, 2023

Applies to:

Symptoms

When attempting to receive a part through Inbound Orders and Reservations page, the following error occurs:

ERROR
-----------------------
Duplicate serial number is not allowed.

However, it is possible to receive same serial number form Inventory module.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log in with Spares Management responsibility.
2. Go to Spares Logistics/Receive Inbound Orders and Reservations.
3. In Inbound Orders and Reservations page perform a search for internal orders.
4. Select an internal order from the list.
5. Select line and click Receive button.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.