R12: AP/IBY: When A Payment Process Request Creates Multiple Payment Instructions Only the First Instruction is Processed Without Manual Intervention (Doc ID 2920352.1)

Last updated on JULY 29, 2024

Applies to:

Symptoms

When running a Payment Process Request (PPR) that creates multiple payment instructions only the first instruction is processed without manual intervention.

Even though the Payment Process Profile (PPP) is setup such that the PPR should process straight through without intervention, only one process at a time can lock the payment document, so the other instructions must wait to be processed.
When the first instruction is finished, the next instruction does not process without the user manually requesting it proceed.

To submit a Payment Process Profile:

• From a payables responsibility go to Payments -> Entry -> Payments Manager
• Click on "Submit a Single Payment Process Request"
• Fill out the information and submit

To process the instructions after the first do the following:

• From a payables responsibility go to Payments -> Entry -> Payments Manager
• Click on the number under the "Need Action" heading
• Click on the triangle icon next to the Payment Process Request to display the payment instructions
• Click on the "Take Action" icon for the desired payment instruction

To setup a Payment Process Profile

• From a payables responsibility go to Setup -> Payment -> Payment Administrator -> Payment Process Profiles
• Pull up the Payment Process Profile being used
• Click the update icon
• The "Payment Grouping" criteria on the "Payment Instruction Creation" tab is used to group payments into instructions
• Make any changes and save

Cause

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