Status Code For Claim Header And History Not In Synch
(Doc ID 2920435.1)
Last updated on JANUARY 11, 2023
Applies to:
Oracle Trade Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, CLAIMS
ACTUAL BEHAVIOR
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Status_code of ozf_claims_all and ozf_claims_history_all are not in synch
Claim status is closed and same is updated in base table of OZF_CLAIMS_ALL table. But the status is PENDING_CLOSE in OZF_CLAIMS_HISTORY_ALL table. This is leading to discrepancies.
EXPECTED BEHAVIOR
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Status_code of ozf_claims_all and ozf_claims_history_all are expected to be in synch
STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Oracle Trade Management
2. (N) Trade Management > Claims > Drill down to any CLOSED Claim
3. It does not show CLOSED status as the last update. Last one shows as Pending Close
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |