Buyer Does Not Receive An Email Notification Regarding Bank Changes (Doc ID 2920502.1)

Last updated on JANUARY 12, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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After a supplier user makes changes to a bank account, the buyer does not receive a notification regarding the change.

EXPECTED BEHAVIOR
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After a supplier user makes changes to a bank account, the buyer receives a notification regarding the change.

STEPS
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The issue can be reproduced at will with the following steps:

1. Log in as the supplier user.
2. Click on the Administration tab.
3 Click on the Banking Details link.
4. Add an existing bank account to the supplier
5. Log in as the buyer and see the supplier bank change request. However, the buyer does not receive an email notification for the same.

Cause

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