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Online Help Title in Japanese Is Displayed With Garbage Characters Like Question Mark "?" (Doc ID 2920694.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Oracle E-Business Suite Technology Stack - Version 12.2.5 to 12.2.5 [Release 12.2]
Information in this document applies to any platform.


Browser title is not correct, it shows ????? when user opens online help in Japanese.
This issue can be reproduced in the following browsers respectively as below :

FireFox it shows ?????
Chrome it shows ?????
IE title shows EBS URL link
Microsoft Edge it shows ?????

The issue can be reproduced as below :

a) Login to EBS with Japanese language

b) (N) System Administrator > Menu-bar > View> Requests > Find Request >
    Menu-bar > Help > Window Help

c) Then browser tab is opened. But the title of the tab is shown as ?????
    rather than Japanese.


The issue occurred after applying several DBMS, FMW, EBS patches.


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