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How does Contact Center Form Identify the Item Instances for a Customer? (Doc ID 2921036.1)

Last updated on JANUARY 13, 2023

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.


Qn1: How does Contact Center form identify the item instances for a customer?

R: Customer Support responsibility

N: Customer Management/Contact Center form - Install Base tab


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