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When Attempting To Complete PM Work Order, Receive Error: There are other existing open work orders with earlier PM cycle and sequence (Doc ID 2921158.1)

Last updated on DECEMBER 19, 2023

Applies to:

Oracle Enterprise Asset Management - Version 12.2.11 and later
Information in this document applies to any platform.

Symptoms

When attempting to complete a preventive maintenance (PM) work order, the system gives a warning that there are other existing open work orders with earlier PM cycle and sequences.
Once clicking on the warning, the following error occurs.

ERROR

Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.eam.workplan.webui.WorkOrderCompLRDRNCO.processFormRequest(WorkOrderCompLRDRNCO.java:130)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:967)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:424)
at oracle.apps.fnd.framework.webui.OAWebBeanHideShowHelper.processFormRequest(OAWebBeanHideShowHelper.java:136)
at oracle.apps.fnd.framework.webui.OAHideShowHeaderHelper.processFormRequest(Unknown Source)

## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.eam.workplan.webui.WorkOrderCompLRDRNCO.processFormRequest(WorkOrderCompLRDRNCO.java:130)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:967)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:424)
at oracle.apps.fnd.framework.webui.OAWebBeanHideShowHelper.processFormRequest(OAWebBeanHideShowHelper.java:136)
at oracle.apps.fnd.framework.webui.OAHideShowHeaderHelper.processFormRequest(Unknown Source)

STEPS

The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User.
2. Click on Work Orders tab.
3. Query work order.
4. Click Complete Work Order.
5. Receive the warning:
  There are other existing open work orders with earlier PM cycle and sequence.Do you still want to complete this work order before completing earlier PM cycle and sequence work orders ?
6. After clicking either Yes or No, receive the error below:
  You have encountered an unexpected error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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