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In HTML Contact Center in Charges And Logistics Page, The Elongated Charges View Not Rendered Post Save (Doc ID 2921684.1)

Last updated on MARCH 06, 2023

Applies to:

Oracle Customer Care - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOUR
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When attempting to modify the Charges from Charges and Logistics page accessed  from the Service Request opened from  HTML Contact Center, the Elongated Charges view collapses to minimised view post the save action.

 

EXPECTED BEHAVIOUR

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Expect the Elongated view of Charges to remain open after modification to the charges are saved to help review what changes were made

STEPS
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1) Service (R)
2) Customer Management(N)  HTML Contact Center
3) Quick Search the SR and access the Charges and Logistics and select Show All Details
4) Elongated view is displayed showing rows for Charges under Actual/In Progress Charge Lines
5) Execute some change in the charges and save when the page reurned to minimized view



Cause

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In this Document
Symptoms
Cause
Solution
References


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