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Exception "ORA-20002: 398: Invalid user name" While Approving "Supplier Profile Change Requests" in Supplier Management (Doc ID 2922534.1)

Last updated on AUGUST 27, 2024

Applies to:

Oracle iSupplier Portal - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve "Supplier profile change requests" 
the following error occurs:

ERROR
You encountered an unexpected error. Please contact your system administrator for assistance

Javastack message shows the below details:

## Detail 0 ##
java.sql.SQLException: ORA-20002: 398: Invalid user name 'XXXXX'
ORA-06512: at "APPS.POS_PROFILE_CHANGE_REQUEST_PKG", line 660
ORA-06512: at "APPS.WF_DIRECTORY", line 3350
ORA-06512: at "APPS.WF_DIRECTORY", line 3466
ORA-06512: at "APPS.WF_CORE", line 318
ORA-06512: at "APPS.WF_CORE", line 315
ORA-06512: at "APPS.WF_DIRECTORY", line 3414
ORA-06512: at "APPS.WF_DIRECTORY", line 3342
ORA-06512: at "APPS.POS_PROFILE_CHANGE_REQUEST_PKG", line 585
ORA-06512: at line 1

NOTE - XXXXX is the username




Steps To Replicate
The issue can be reproduced at will with the following steps:
1. Navigate to Supplier Management Responsibility
2. Click on the link  "Pending supplier profile change requests"
3. Choose a pending request and attempt to approve
4. Above error occurs


 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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