Exception "ORA-20002: 398: Invalid user name" While Approving "Supplier Profile Change Requests" in Supplier Management
(Doc ID 2922534.1)
Last updated on AUGUST 27, 2024
Applies to:
Oracle iSupplier Portal - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to approve "Supplier profile change requests"
the following error occurs:
ERROR
You encountered an unexpected error. Please contact your system administrator for assistance
Javastack message shows the below details:
## Detail 0 ##
java.sql.SQLException: ORA-20002: 398: Invalid user name 'XXXXX'
ORA-06512: at "APPS.POS_PROFILE_CHANGE_REQUEST_PKG", line 660
ORA-06512: at "APPS.WF_DIRECTORY", line 3350
ORA-06512: at "APPS.WF_DIRECTORY", line 3466
ORA-06512: at "APPS.WF_CORE", line 318
ORA-06512: at "APPS.WF_CORE", line 315
ORA-06512: at "APPS.WF_DIRECTORY", line 3414
ORA-06512: at "APPS.WF_DIRECTORY", line 3342
ORA-06512: at "APPS.POS_PROFILE_CHANGE_REQUEST_PKG", line 585
ORA-06512: at line 1
NOTE - XXXXX is the username
## Detail 0 ##
java.sql.SQLException: ORA-20002: 398: Invalid user name 'XXXXX'
ORA-06512: at "APPS.POS_PROFILE_CHANGE_REQUEST_PKG", line 660
ORA-06512: at "APPS.WF_DIRECTORY", line 3350
ORA-06512: at "APPS.WF_DIRECTORY", line 3466
ORA-06512: at "APPS.WF_CORE", line 318
ORA-06512: at "APPS.WF_CORE", line 315
ORA-06512: at "APPS.WF_DIRECTORY", line 3414
ORA-06512: at "APPS.WF_DIRECTORY", line 3342
ORA-06512: at "APPS.POS_PROFILE_CHANGE_REQUEST_PKG", line 585
ORA-06512: at line 1
NOTE - XXXXX is the username
Steps To Replicate
The issue can be reproduced at will with the following steps:
1. Navigate to Supplier Management Responsibility
2. Click on the link "Pending supplier profile change requests"
3. Choose a pending request and attempt to approve
4. Above error occurs
Changes
Cause
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In this Document
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Cause |
Solution |
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