Error APP-OKL-4667831 During Asset Relocation When Contract has an Accepted Termination Quote on a Different Asset
(Doc ID 2922628.1)
Last updated on FEBRUARY 15, 2023
Applies to:
Oracle Lease and Finance Management - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.10 version, Customer Service
When attempting to perform an Install at location change (asset relocation) on a contract that has an accepted termination quote on a different asset,
the following error occurs.
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APP-OKL-4667831: Your request cannot be processed as the contract has one or more assets on an accepted termination quote.
STEPS
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The issue can be reproduced at will with the following steps:
1. Using lease super user responsibility, author a multi-asset contract.
2. Book the contract.
3. Create a partial termination quote on Asset A and process it through Accepted status.
4. Using lease center agent responsibility, navigate to lease center search.
5. Query the contract and go to Assets tab.
6. Select Asset B and click on Asset Details.
7. Update Asset Location, enter effective from date and save. You will receive the error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |