Unit Selling Price Not Defaulting on Return Order (Doc ID 2923934.1)

Last updated on FEBRUARY 16, 2023

Applies to:

Symptoms

When attempting to enter a return order line,
the following error occurs.

ERROR
-----------------------
Item XXX and UOM YYY not on Price list.

The issue occurs if order currency is not the same as price list currency and Multi-currency conversion list defined for customer / customer profile, does not include Ordered currency

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User responsibility.
2. Navigate to Sales Order form.
3. Enter order and line, save, see error.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.