Create Accounting Fails With "EVENT CLASS CODE = CREDIT_MEMO The following events are present in the line extract but MISSING" In Accounting Program Log File (Doc ID 2924617.1)

Last updated on JULY 18, 2024

Applies to:

Symptoms

Credit memo fails to be accounted when created with Rules Method= LIFO and containing lines with accounting rule of type "PP_DR_ALL"

The revenue recognition did not happen or not happened properly.

The Create Accounting option in the Tools menu is grey out.

The credit memo could have been created through the Credit Transactions form or through Autoinvoice program.

The credit memo could be a zero or non-zero amount.

The Create Accounting and the spawned Accounting Program (XLAACCUP) are ending in error, and the XLAACUP log file shows similar information as below:

Steps to reproduce

Responsibility: Receivables responsibility
Navigation: Transactions > Transactions

1. Create invoice with Invoicing rule = In Advance Rule, and rule of type "PP_DR_ALL"
2. Go to Credit Transactions form and credit transaction using Rules Method= LIFO
3. Click on Credit Lines
4. Save and complete
5. Run either Submit Accounting or Create Accounting for the credit memo

Changes

Cause

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