Last updated on JANUARY 03, 2017
Applies to:
Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]Oracle Teleservice - Version 11.5.8 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
checked for relevance on ***21-NOV-2013***
Symptoms
When trying to view a particular Service Request either by using the View Service Request form or using query functionality F11 the following error message occurs:
ERROR: FRM-40735: POST-QUERY trigger raised unhandled exception ORA-01403.
When you click OK on the error, the Service Request form contains no data.
Navigation
---------------------------
View Service Request.
On Search Service Request form, enter SR # and click on Search.
When SR appears in Results, click OK to open the SR.
or
Open SR form, F11 and enter SR #, CTrl-F11 and error is generated.
Only specific SRs fail.
Changes
Questions to ask in diagnosing that this is the problem:
--------------------------------------------------------------------------------
1. Does this SR have Contracts associated to it?
If the answer to 1. is 'Yes':
2. Review the contracts associated to the item: are all Active or are there some that were only entered or already expired when the SR was created?
3. Is this SR migrated from a previous release?
If the answer to 3. is 'Yes':
3.a. Was the contract migrated completely?
3.b. Was there a coverage template assigned to the service item at the time of migration?
4. Has the contract(s) which is associated with the SR been changed?
(Contracts lines removed/added, customer name changes...)
Cause
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