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How to update Charge Line from Agent Dashboard in 12.2 release. (Doc ID 2925686.1)

Last updated on FEBRUARY 09, 2023

Applies to:

Oracle Customer Support - Version 12.2.11 and later
Information in this document applies to any platform.


Not able to update charge line from Agent Dashboard.
Steps to reproduce:

  1. Login and access Support Specialist > Agent Dashboard
  2. Create SR > Select Charges and Logistics from the drop-down
  3. Create a charge line
  4. Try to update the line, there is no update icon or action available.

 How to update the charge line.


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