Requisition Approval History Is Showing Incorrect Approval Group Name While Using More Information Request Feature (Doc ID 2926482.1)

Last updated on JANUARY 17, 2025

Applies to:

Symptoms

The Requisition approval history is incorrectly showing the name of the Requester to the Approvals Management (AME) Approval Group which the Requisition Submitter does not belong to

The issue is best explained in an Example referencing the steps below

EXAMPLE

In this example the two AME Approval Groups are :

1st Approval Group which has two approvers named =>  Approver, Ms First   and  Approver, Mr Second
2nd Approval Group which has one approver named =>   Approver, Ms Third

1.  Requisition is created by Submitter  "Submitter, Mr Req" and submits the requisition for approval. 
2.  The first approver "Approver, Ms First" opens approval notification and clicks Request Information option and requests information from Submitter
3.  Submitter "Submitter, Mr Req" opens the Information Request from the Approver and provides the information

Sequence Num         Name                            Action              Comments
5            Approver, Ms Third (2nd Approver Group)            <null>      
4            Submitter, Mr Req (1st Approver Group)            Pending              *
3            Approver, Mr Second (1st Approver Group)        Pending   
2            Approver, Ms First (1st Approver Group)            Information Requested    
1            Submitter, Mr Req                    Submitted

*Sequence 4 is for the pending Information Request but incorrectly shows this user belongs to the "1st Approver Group" which is incorrect

Sequence Num         Name                            Action              Comments
6            Approver, Ms Third (2nd Approver Group)            <null>    
5              Approver, Ms First                     Pending            This approver should show "1st Approver Group" in parenthesis
4            Submitter, Mr Req (1st Approver Group)            Information Provided    **                   
3            Approver, Mr Second (1st Approver Group)        Pending   
2            Approver, Ms First (1st Approver Group)            Information Requested    
1            Submitter, Mr Req                    Submitted

**Sequence 4 for Information Provided but still incorrectly shows this user belongs to the "1st Approver Group" which is incorrect

STEPS
-------------------
1. Login to iProcurement Home page
2. Go to Requisition Tab
3. Click on Requisition Number xxxxx exists under My Requisitions Region
4. Click on Details link and click on Approved link from 'Requisition xxxxx'
6. Verify the 'Approval History

Cause

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