G-Invoicing: Servicing Agency Rejected Order in Enterprise Command Center (ECC) Not Interfacing Back To G-Invoicing (Doc ID 2928752.1)

Last updated on FEBRUARY 29, 2024

Applies to:

Symptoms

The Servicing Agency has rejected an order in the Enterprise Command Center (ECC), but it is not getting pushed to G-Invoicing.

The response file of the push program displays the following error:

Steps to Reproduce:

1. Using a Federal Projects Responsibility navigate to Projects Command Center.
2. Query the Order Field and click on Update Agreement link.
3. When the Update Agreement page opens from the Actions drop down list select 'Reject Orders' and click 'Go'.
4. The next page provides confirmation that the order rejection is successful.
5. Validate that the Push Order is automatically submitted. 

Cause

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