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Outbound SMTP Workflow Mailer Error "Com.sun.mail.smtp.SMTPSendFailedException: 535 5.7.8 Error: Authentication Failed From...." (Doc ID 2928779.1)

Last updated on FEBRUARY 23, 2023

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2.8 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

The workflow mailer is not sending outbound email messages.  The FNDCPG*.txt log shows the following error:

ERROR

-----------------------

EXCEPTION:[SVC-GSM-WFMLRSVC-484041-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.send(Message)]:Exception occurred while sending message -> com.sun.mail.smtp.SMTPSendFailedException: 535 5.7.8 Error: authentication failed from nnn.nn.nnn.nn

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to use the Workflow Notification Mailer.
2. Oracle Application Manager (OAM) > Workflow > Notification Mailer.
3. Start the mailer and begin processing outbound email notifications.

Changes

No known changes made to workflow mailer.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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